winders
Why use a winder?
A watch winder keeps your automatic watch moving when it's not being worn, preventing it from stopping. It also preserves the internal oils and ensures optimal precision of the mechanism.
ARE YOUR WINDER SILENT?
No, our watch winders are equipped with ultra-quiet motors , perfect for use in a bedroom or office.
Can a winder damage my watch?
No, on the contrary! A winder prevents premature wear of the oils and extends the life of the mechanism.
Can I use one watch winder for multiple watches?
Yes! We offer winders for one, two, or more watches, depending on your needs.
Watch Boxes & Cases
What is the difference between a watch box and a watch case?
- A watch box is ideal for stylish home storage.
- A watch case is more compact and designed for safe transport.
What materials do you use for your boxes and cases?
We favor high-end materials : high-end genuine leather, fine wood and soft velvet interior to protect your watches from scratches and shocks.
Are your watch boxes lockable?
Some models have a secure locking system to protect your collection.
How do I care for my watch box or case?
A soft cloth is sufficient for exterior cleaning. For velvet interiors, use a soft brush or a low-power vacuum cleaner .
delivery
What is the delivery time?
Delivery takes 5-10 days on average.
We deliver with: FedEx, Colissimo, and Mondial Relay
The packages are discreet and solid to avoid any problems of theft and breakage.
Who are your carriers?
We deliver your parcels with Colissimo, Swiss Post and FedEx for home deliveries.
The choice of carrier depends on their delivery times depending on the period to ensure you get the best time.
We also offer delivery to collection points with Colissimo and Mondial Relay.
Is delivery secure?
The products are packaged in discreet, solid boxes without logos to avoid any problems with theft or breakage.
Our packages are also insured in case of loss.
Where can I track my package?
Of course, right after your order, you will receive the tracking number of your package. Your number and tracking link have been sent to you by email.
If you have not received it, please contact us via the form below.
warranties and returns
3-year warranty
All our products are covered by a 3-year warranty against manufacturing defects.
30-day money-back guarantee
If you have ordered a product and it does not suit you, you can simply exchange it or obtain a refund .
You just need to send a message to (contactlafrenchboite@gmail.com) and request an exchange or refund.
You have 30 days from receipt of the package to return it to us.
We will provide the return label.
The product must not have any imperfections or signs of use.
What if my product is defective?
If you ordered a product and it has defects you can simply exchange it.
Just send us a message and request an exchange.
You have 30 days from receipt of the package to return it to us.
We will provide the return label.
How to contact your customer service?
You can contact us
- Via email ( contactlafrenchboite@gmail.com )
- Via our contact form
- Via online chat
payments
What payment methods are accepted?
We accept payments by Visa, Mastercard, American Express and Shop Pay, as well as PayPal with the option to pay in installments.
All transactions are secured using SSL encryption and 3D Secure authentication, ensuring optimal protection of your banking data.
